Esha Creations recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Information we collect

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

Payment and billing information. We might collect your billing name, billing address and payment method when you buy an item. We NEVER collect your credit/debit card number or expiry date or other details pertaining to your card on our website. Credit card information will be obtained and processed by our online payment partner ONLY.

Account details for refund processing. For returned products delivered as COD (as per our return policy), we may collect details such as account number, IFSC code, branch, account holder name and account type.

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to Esha Creations.

Demographic information. We may collect demographic information about you, products you like, products you buy, or any other information provided by you during the use of our website. We might collect this as part of a survey.

Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using or the version of the operating system your computer or device is running.

How we collect information. We collect information directly from you when you register with us, place an order, post comments, or contact us through phone or email.

Passive information collection. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

Information from third parties. If you use integrated social media features on our website, the third-party social media site may give us certain information about you such as your name and email address.

Use of your personal information

To contact you. We might use the information you provide to contact you for confirmation of a purchase on our website or for promotional purposes.

To respond to requests. We may use your information to confirm your registration, process orders, and respond to queries.

To improve our services. We might use your information to customize your experience with us and display content based on your preferences.

To analyse trends. We may use your information to make our website and products better. We may combine information we get from you with information from third parties.

For security purposes. We may use information to protect our company, our customers, and our website.

For marketing. We might send you information about promotions, offers, or new products that may interest you.

Transactional communication. We may send you emails or SMS related to your purchases or account activity.

We may also use information as otherwise permitted by law.

Sharing of information with third parties

We may share information with vendors, service providers, payment processors, logistics partners, marketing partners, or agencies that help us operate our website and deliver services. Some of these vendors may be located outside India. These partners use the information as described in their own privacy policies.

We may also share information when required to comply with the law, respond to legal requests, protect against fraud, or safeguard our rights and property.

Email Opt-Out

You can opt out of receiving promotional emails from us by clicking the unsubscribe link in the email. Please note that even if you opt out of marketing emails, we may still send transactional communications regarding your purchases.

Third-party sites

If you click on links to third-party websites, you may be taken to sites that we do not control. This Privacy Policy does not apply to those websites. We recommend reviewing their privacy policies.

Updates to this policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page and will become effective immediately upon posting.